01
Capture
Turn enquiries from every channel into tracked requests with a source, status, notes, and next action.
Visitor operations for wineries
Every winery visit, in one clear flow.
WhenWines brings requests from phone, email, WhatsApp, Instagram, hotels, and QR forms into one shared workspace—from first enquiry to confirmed visit and guest follow-up.
Today
Dashboard preview
8
new
5
confirmed
2
warnings
Hotel concierge asks for six guests on Friday
Instagram DM needs an alternative time
QR form captured two visitors at cellar door
From scattered messages to one workflow
Requests arrive everywhere. Capacity lives in someone’s head.
phoneemailWhatsAppInstagramhotel partnersQR codes
WhenWines
One shared request flow
WhenWines turns fragmented messages into one operational flow, giving the whole team a clear next action and a reliable view of each visit.
The visitor journey
From first enquiry to a relationship that continues.
02
Coordinate
Confirm visits, offer alternatives, use reply templates, and understand capacity before the day fills up.
03
Welcome
Keep the team and guest informed, with the visit details and guest record ready when they arrive.
04
Learn
Connect tasting feedback, preferences, consent, and visit history to build more useful guest insight.
Beyond the visit
The relationship should not end at the cellar door.
WhenWines connects tasting feedback to the guest record, helping wineries understand preferences, improve the experience, and prepare more relevant recommendations and follow-up.
1Tasting feedback
2Preference insight
3Relevant follow-up
4Stronger guest relationships
Feedback becomes insight for the guest and a personal lesson for the winery.
QR visitor capture for cellar doors, hotels, and tour desks.
Send visitors to the public visit form, capture their preferred experience, language, and notes, then route the request into the dashboard inbox for follow-up.
Try /visitEarly pilots
Built for real winery visitor operations.
Interested in trying WhenWines in a real winery setting? Tell us about your operation and let’s explore whether an early pilot is a good fit.